Help ›
Record a call
Recording starts when you press Record, or automatically if an owner has switched that on in Settings — always after the spoken notice.
- During a call, press Record.
- Everyone on the call hears “This call is now being recorded.” Recording begins after the notice.
- Press Stop, or simply hang up — the recording is saved either way.
- Find it on the call in Recents.
The spoken notice is your consent record and cannot be switched off. Some places require every party's consent; the notice is how AIMERICA helps you meet that, but the law where you and your caller are is your responsibility.
You cannot start recording while the caller is on hold, because they would not hear the notice.
An owner or admin can switch automatic recording on in Settings → Automatic recording: all calls, incoming only or outgoing only. Those calls are recorded exactly as if someone had pressed Record — the notice plays first, every time — and Record still works on any call by hand. Calls between colleagues, the AI receptionist's calls and 911 are never recorded automatically.
Was this not what you needed? Write to us.